FAQ's / SUPPORT
About this page..
Welcome to our Frequently asked questions and support page. We have included some relevant initial questions often asked by both creators and users alike. In time we will built upon what is included, but only when the questions are very relevant to our service being provided. When building instruments as a creator, is it often best to first get questions answered via the company who's interface/sampler you have chosen to create your instrument with, or of course other tutorial channels and even our forum which may provide answers if you pose a specific question to our network members. If you are a user (downloader) of the FREE instruments on Sampl'd and have issues in any way at all, please do ask questions and we would be more than happy to help, and may even include your question for others on this page.. Thanks in advance :)
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Creators
Are there certain characters I should avoid when naming my sample pack files and folders?
To ensure compatibility across all operating systems and devices, there are certain characters that should be avoided. Please see our 'Creator Resources' page as a helpful guide to naming files and folders.
How can I update a sample instrument?
To update a sample pack, simply resubmit via our form in the usual way HERE
Include information in the description so we know to replace the existing one and we'll update the old version link. We would also recommend versioning your main library folder so that downloaders can keep track of what version they are using.
How long do I have to wait before my sample instrument is published?
As soon as you submit you pack via our submission page, our team will download your files and check the following:
No material that breaches our EULA/ Terms (e.g. copyrighted audio or image files).
The content works (e.g. no errors opening Kontakt libraries) - if any errors are discovered we'll be in touch with you to correct them.
No malware, virus’s, or damaging material in the upload.
We aim to check all uploaded sample packs within a week before making them live, sometimes it can be more dependent on our work-load, please bear with us, we are a small company :)
Do I have to use wetransfer.com for file uploads?
No, but it's one of the easiest, you can use any other cloud storage as long as we are able to access/download straight away without have to set up any login's etc.
How do I find out about the sizes of artwork when creating instruments?
Each interface/sampler is different, you are advised to check the software developers recommendations and apply these to your artwork.
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Users
I cannot unzip a Sampl'd Instrument download?
Unzipping issues will often occur because the folder has been compressed on a different operating system to the one you are using.
If you cannot unzip a file on Mac, we recommend using The Unarchiver from the App store. Install the application, right click on the zip folder, and select unzip with… If you are on Windows, try https://www.7-zip.org/ Still have issues? Contact us via our Contact Form
Are Sampl'd Instruments Royalty Free or Free for Commercial Use?
Yes, all sample packs uploaded to the Sampl'd website should be copyright free. By uploading the sample pack, the Samplist/Creator (uploader) agrees for the packs to be downloaded and used by members of the Sampl'd network on any commercial and non-commercial compositions. It is forbidden to sell or redistribute the sample libraries that you do not own the copyright to (e.g. you are not the uploader/creator). For more information, please consult our End User License Agreement.
NOTE: we cannot guarantee sample packs uploaded to this site are copyright free as the responsibility of ensuring this is in the hands of the Samplist/Creator (uploader). We will remove any sample packs that breach our EULA, but do not take any responsibility for copyright infringements as a result of using sample packs found on this site.
Where can I download Decent Sampler?
Decent Sampler can be downloaded via Decent Samples HERE
Why is Kontakt opening the Library in Demo Mode?
All of the libraries on Sampl'd that use Kontakt require the Full Version of Kontakt. If you are using the free version (Kontakt Player), each library will be usable in demo mode for a period of 15 minutes. You can purchase Kontakt from Native Instruments HERE. Typically, NI offer a 50% discount in their sales that take place in the Summer and during the Thanksgiving sales period.